About Customer Support Heroes

Customer Support Heroes LLC is an outsourcing partner that connects US companies with vetted remote support professionals across Europe. We help growing businesses build high-performing customer support teams without the friction of traditional hiring, while preserving rigorous standards for empathy, accuracy, and response speed.

Our network spans major European markets with strong language skills and customer service training. We focus on professionals who can align with US time zones, communicate clearly with customers, and integrate into your existing tools and workflows.

Our Approach

We start by mapping your channels, SLAs, escalation paths, and knowledge base. From there, we shortlist candidates with the right product aptitude and support experience, manage interviews, and support onboarding. Ongoing QA reviews and coaching ensure consistent customer experiences as your volume evolves.

Why Europe

Europe offers a deep talent pool with multilingual capability, service-first culture, and cultural alignment with US business practices. By pairing that talent with our managed delivery model, clients gain a dependable extension of their support function with predictable cost and clear accountability.